PayPipes – Unified Payment Management Experience

PayPipes is a payment orchestration platform that connects businesses to 100+ payment gateways through a single API. Designed for scalability, it empowers merchants, ISOs, and PSPs to streamline payment integration, manage risk settings, tokenize customer data, and customize white-label checkout pages—all within a secure and compliant environment.

As a product, PayPipes simplifies complex financial workflows while maintaining flexibility and control for its users. My design approach focused on creating intuitive, frictionless experiences that guide users through onboarding, payment setup, and real-time analytics—making global payment management not only powerful but also user-friendly.

• Conducted interviews with merchants, ISOs, and payment managers to uncover pain points in onboarding, PSP integration, and transaction visibility.
• Performed competitive analysis (e.g., Stripe, Adyen) and reviewed PCI-DSS guidelines to ensure both usability and compliance.

🗺️ Information Architecture & Flow Mapping

• To simplify the complexity, I focused on mapping the entire user journey—from onboarding to real-time transaction monitoring. The goal was to minimize cognitive load while making room for advanced features.
• We created flowcharts and wireframes to test navigation structures, ensuring intuitive access to invoices, payment logs, API keys, and analytics.

• One of the core components was the financial analytics dashboard. I designed interactive graphs for monthly revenue trends, refund rates, and gateway-wise performance.
• We introduced filtering tools (by gateway, date, and status), and every data element was backed with drill-down capability for deeper insights.

• Paypipes is used by teams on laptops, tablets, and occasionally mobile. I ensured full responsiveness without sacrificing clarity.
• For developers, API documentation was styled with code-focused UI patterns and collapsible sections to make integration faster and cleaner.

• I used Figma’s Dev Mode to export assets, specs, and documentation for the dev team. I also created component libraries to speed up future scalability.
• Support materials included microcopy guidelines, error state documentation, and fallback UI patterns to ensure edge-case readiness.